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Warranty
Warranty Policy 
 
KONTED warrants its products against all defects in materials and workmanship. The equipment supplied is covered by a standard warranty against manufacturing defects of twelve months from the date of installation or commissioning, but not later than thirteen months from the date of dispatch, whichever is earlier.  Extended warranties will be for a maximum period of up to 2 years after the first year warranty, please contact with sales to confirm the extended warranty cost.
 
Consumable and perishable items such as gel, recording paper, ink, battery, plastic and rubber parts are excluded from the warranty.
 
Konted service center will repair or replace any product or part of a product which proves to be defective during the warranty period; provide these products and parts are used as prescribed by the operating instruction given in the product user manuals published by KONTED supplied with the product.
 
Good quality power conditioning equipments like uninterruptable power supply (UPS) system, constant voltage transformers and servo voltage stabilizers should be used to protect the equipment from power fluctuations. The equipment should be well grounded (less than 1V) and shielded from external electrical, electro-magnetic and other interferences. The product should be used in clean, air-conditioned and dust free location without excessive heat or humidity (see operating manual for details).
 
During the warranty period, KONTED will replace or repair any defective parts at its discretion. The defective products or parts must be returned to our service center, along with an explanation of the failure. Shipping costs must be pre-paid by the purchaser.
 
Ultrasound Transducer Probes
 
The warranty terms and conditions detailed in this warranty policy document are applicable for all the ultrasound transducer probes supplied by KONTED. In addition, any sign of physical damage like scratches or marks on the body of the probe, evidence of impact, or it having been dropped will void the warranty.
 
The information on the care and precautions to be taken in the maintenance of the transducer probes and accessories are detailed in the product user manual, which are conditions for the validity of this warranty.
 
Conditions under which the Warranty is not applicable
1.The product is not purchased from either KONTED or from an authorised KONTED dealer.
2.Installation or repair work is carried out by any person or agency other than those authorised by KONTED.
3.The product is not used according to instructions given in the user manual.
4.Defects caused by improper use as determined by KONTED personnel.
5.The site conditions where the product is installed and used do not confirm to the recommended operating conditions of the machine.
6.Improper installation or instances where the original serial number and identification marks of the equipment have been tampered, removed, obliterated or altered from the machine or chassis.
7.The product has been modified, disassembled, reinstalled or repaired without KONTED approval.
8.The product has been subjected to neglect or accident, damage due to natural disasters like flood, earthquake, lightning, extreme weather conditions, accident, fire, water, by rodents and insects, vandalism or other casualty resulting in mechanical or physical damage.
9.Damage of the equipment by electrical surges and high mains voltage inputs due to improper electrical supply and poor electrical grounding at the installation site.